Refund & Cancellation Policy

Last updated 14 September 2026

We want you to be confident before you pay, and free to leave whenever you like. This policy explains how trials, cancellations and refunds work.

Try before you pay

Every account starts with a 14-day free trial — full features, no payment details required. You only pay if you choose to subscribe, so you can decide whether the service is right for your business at no cost and no risk.

Subscribing early never costs you free days. Subscribe part-way through the trial and nothing is taken until the trial ends; cancel before then and you pay nothing.

Subscription and billing

My Job Book costs £9.99 a month or £99 a year, with VAT included. Our Job Book is charged at the price shown on your Billing page. Subscriptions are billed in advance, for a month or a year at a time. There is no minimum term beyond the period you have paid for. Payments are processed by our Merchant of Record, Paddle (Paddle.com Market Ltd); your receipts and VAT invoices are issued by Paddle.

Cancelling

You can cancel at any time — from the Billing page on the website, or by emailing us. When you cancel, your subscription stays active until the end of the month or year you have paid for and is not renewed after that. When it ends, your account becomes read-only: nothing is deleted, and you can still download all of your data from Settings. There is no cancellation fee.

Cancelling is not the same as closing your account. If you want your data deleted, close the account from Settings; it is deleted 30 days later, and you can change your mind until then.

Refunds

Because of the free trial, you never pay before deciding the service suits you. If something goes wrong, we deal with refund requests fairly:

If you were charged in error, or a fault on our side stopped you using the service for a paid period, contact us and we will refund that period.
Yearly subscriptions: if you ask within 14 days of a yearly payment — the first one or a renewal — we will refund it in full and end the subscription.
Monthly subscriptions: if you cancel shortly after a renewal and have not made meaningful use of the service in that month, contact us within 14 days and we will consider a refund of that month.
Otherwise part-months and part-years are not refunded, since you keep full access until the end of the period you have paid for.

Approved refunds are issued to your original payment method via Paddle.

The service is sold to businesses, including sole traders, so the statutory cancellation rights that apply to consumer purchases generally don’t apply. Nothing in this policy takes away any right you do have in law.

How to request

Email hello@myjobbook.co.uk with your account’s web address and a short note of what happened. A person replies — usually within a couple of working days.

Terms & Conditions · Privacy Policy · Refund & Cancellation · Data Processing